FloristWare floral POS software system for florists.

FloristWare Support: Telephone

Deal with true industry veterans that understand both FloristWare and the flower business. No call centers and no outsourcing.

Here is how our phone support system works. All callers are prompted to leave a message. This message is automatically, and immediately, transcribed into an email that is sent to everyone at FloristWare that might be able to help solve the problem.

This allows us to start discussing your situation (and the resolution) behind the scenes, and figure out the best way to help you.

You'll then get a response from the person best able to help you, using the channel that is most effective for the situation. The response may be an email with a link to a video or support article. It may be a screen sharing session so that we can see what is happening and fix as needed. It may be a phone call.

The system works very well, especially if the following guideline is followed:

 

Leave A Detailed Message That Explains The Situation

 

Vague messages like "we're having a problem, please call us" don't really let us help you because there is no information to works with. Details let us start solving the problem before we even get back to you.

 

"A problem well stated is a problem half solved"

Charles Kettering

 

Responses are prioritized. Someone that has forgotten their password and is locked out of their system will probably get a response sooner than someone who wants a tutorial on a specific feature, or is requesting a new feature.

In some cases the resolution will have to be scheduled for a later time/date. For example a shop might want help setting up a feature they're not currently using, and this is something we would generally schedule.

 

FloristWare Phone Support: 888.531.3012

  • You guys are awesome!! Thank you both for persevering! This ought to get the phones ringing! Many, many thanks! Rosie.
    – Rosemary Little Jeffares
    Owner, Quince Flowers | Toronto Ontario
  • Thanks for always being there for support!!! You are awesome.
    – Lisa Pritchett
    Owner, Lilium Floral | Colleyville Texas
  • Just a quick note before we all go crazy over the holiday.... wanted to say "Thank you" for all your help yesterday getting the systems all up and running. huge help... we often just complain, but not often do we say Thank you ... and I wanted you to know it is greatly appreciated.. Deborah rocks!!
    – Jerome Raska, AIFD,PFCI, CF
    Owner, Blumz...by JRDesigns | Detroit Michigan
  • Deborah - Thanks for all your help the last couple of days. The service was great!
    – Duane Mc Lennan
    Owner, Dragonfly Flowers | Winnipeg Manitoba
  • Valentine's day was a perfect crash course in using and getting used to the FloristWare system. It worked perfect and made things very easy for us this year... I appreciate all your help and assistance in making this year a great Valentine's day success!!!!
    – Dave Black
    Owner, Off the Wall Florist | St. Louis Missouri
  • It rocks! AWESOME! Spent today setting up nested categories, also awesome. massive improvements, thank you!
    – Cheer
    Manager, Fiore | San Francisco California
  • It has truly been a pleasure to work with both of you. Your patience, expertise, and reliability are truly second to none. We have been so happy with FloristWare, especially because of the amazing support you have both provided us!
    – Rachel
    Terry May Concept Flowers | New York, New York
  • Thanks so much for all your and your company's support throughout the years as well. You have a great product and great service, and if you ever need recommendations, or any other way in which I can be of help, please don't hesitate to ask!
    – Lori Friedlander
    Owner, Flore LLC Fine Flowers | Woodbury Connecticut
  • We just wanted to say THANK YOU!. You support has been awesome!
    – Rodney Canady
    Owner, Blooms A Million Florist | Pensacola Florida
  • Hello Julie and Deborah. Thanks to your emergency help, we surived valentine's day! Thank you again for your fast and effective support...as ALWAYS! :)
    – Rachel
    Terry May Concept Flowers | New York, New York
  • I love working with you and your team. I appreciate ALL that you do!!
    – Lisa Pritchett
    Owner, Lilium Floral | Colleyville Texas
  • ...thanks for being so patient with us "start ups" - it's a great POS you've developed and the customer service is awesome.
    – Pam Doute
    Owner, Keller & Stein Florist | Canton Michigan
  • Thank you so much for your prompt response, you guys are awesome!
    – Darrel Ueno
    Owner, La Jolla Village Florist | San Diego California
  • Thanks for checking in! We are doing just great and loving FloristWare. As we have used FloristWare before at our previous job we don't need any real assistance as we're already familiar with the program. If I or my colleagues have any questions, we will not hesitate to contact you! Thank you for all the support!
    – Patti Morgan
    Owner, Floratechnics Inc. | Bowmanville Ontario
  • The folks at FloristWare are responsive to the changing retail landscape and offer great added benefits to their clients like webinars. The service department is excellent and help is a quick call away when we have questions.
    – Rosemary Little Jeffares
    Owner, Quince Flowers | Toronto Ontario
  • Support - from the research to the set up and from training to ongoing help desk - unparalleled. Response time for any question was the best I've ever experienced with POS systems.
    – Dawn Abbamondi
  • Thank you so much for answering my questions, and for speaking to us on the phone, it was very helpful! Floristware always has the best support!!
    – Suzanne
    Boulder Blooms | Boulder Colorado
  • You guys are A++++ on customer service. Highley recomending you if someone asks.
    – Donald Rockey
    Owner, Merry's Flowers | Williamsburg Kentucky
  • The vendor is superb - friendly, responsive and dedicated to the support of their customers. Floristware is a partner in my business, not just a tool.
    – Annette Hentz
    Owner, Carver Country Flowers & Gifts | Carver Minnesota
  • I really appreciate your quick and helpful, and friendly, response! Thanks again!
    – John Feldtmose
    The Flower Bar | Larchmont New York
  • ALL of my product category questions have been answered, and my new product set-up in FloristWare is AWESOME! It’s just the way I want it.
    – Annette Hentz
    Owner, Carver Country Flowers & Gifts | Carver Minnesota
  • Just wanted to say THANKS A MILLION from BLOOMS A MILLION! You guys have been great! Deborah has been awesome and invaluable to us!
    – Rodney Canady
    Owner, Blooms A Million Florist | Pensacola Florida
  • Everything was great today Deborah! Our store is overflowing with flowers and merchandise. Thanks SO much for your help.
    – Lee Weller
    Owner, Berlin Blossom Shoppe | Berlin New Jersey
  • I would be remiss if I didn't mention that Deborah, and Julie, AND MARK completely saved my sanity (and quite possibly) a 4th generation flower shop. The customer service is second to none. Whereas my problem isn't fully resolved, it's a problem that is, in no way, of their doing; nor is it necessarily of any vested interest to FloristWare to have implemented a merely temporary solution (solely to 'get us thru valentine's day'). After being crippled by (wire service) for so long.. its refreshing to 'matter'.. Small family shops DESERVE to 'matter'.. and to be treated fairly and with respect. I'm rambling.. just had to step onto my lil soap box for a minute.
    – Melissa Mays
    Owner, Nature's Corner Florist | Anderson South Carolina
  • We are very impressed with the FloristWare point of sale system. Mark and the staff at FloristWare provide a straight forward, easy to use point of sale to manage a retail flower shop at an affordable price. Their customer service and responsiveness meet the highest of standards.
    – Loranne Atwill
    VP Operations/Owner | Flower Shop Network, Inc.
  • We just wanted to take the time to say THANKS A MILLION! We had a great day yesterday. And Thanks to you it was smooth sailing.
    – Rodney Canady
    Owner, Blooms A Million Florist | Pensacola Florida
  • By the way, if you ever need a testimony about the quality of your customer service, please let us know! We would be very happy to write something. We are such big fans of FloristWare, especially because of your and Julie's exceptional support.
    – Rachel
    Terry May Concept Flowers | New York, New York
  • Thanks, Julie - that’s great news. Your customer service is always superb. It is truly the best part of FloristWare! Thank you.
    – Rachel
    Terry May Concept Flowers | New York, New York
  • Thanks, you guys are always such a great help!!! I really appreciate all you do for me ;)
    – Adam Pomerantz
    Owner, Belvedere Flowers | Havertown Pennsylvania
  • I just wanted to send you a quick note about the training we received today from Deborah. She had me and my father on two different phones – pounding her with questions. You have quite an asset in her. She KNOWS the system. I got more out of that 2 hour call than I have with "trainers" in house for a couple of days with (previous wire service POS systems).
    – Rob Humphreys Johnson
    Owner, Humphreys Flowers
  • The staff at FloristWare has always been terrific to work with from explaining a feature to resolving any issues that have ever arose. The owner is a pleasure to speak with and tries to accommodate special requests.
    – Joan Coleman
    Owner, Coleman Florist Inc. | DeWitt New York
  • Julie is awesome, thanks!
    – Adam Pomerantz
    Owner, Belvedere Flowers | Havertown Pennsylvania
  • Mark, Just in case it gets so, so crazy (lol) in the next few days I just wanted to wish you a Happy U.S. Thanksgiving and tell you that FloristWare, you and your staff are at the top of my list for being thankful for this holiday!
    – Joan Coleman
    Owner, Coleman Florist Inc. | DeWitt New York
  • I just wanted to say something about FloristWare. I love it!!! Your support is great! Seriously! Deborah is awesome!
    – Adam Pomerantz
    Owner, Belvedere Flowers | Havertown Pennsylvania

Support Options